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# ARROW Utilities

Sustainable Wastewater Solutions

## Sitemaps

- [XML Sitemap](https://arrowutilities.ca/sitemap.xml): Contains all public & indexable URLs for this website.

## Pages

- [Home](https://arrowutilities.ca/) - ARROW Utilities (formerly the Alberta Capital Region Wastewater Commission) is a model of regional cooperation providing wastewater transmission and treatment services to more than 400,000 Albertans, thousands of businesses, and key industries in 13 municipalities in the Capital Region.
- [Board Meetings](https://arrowutilities.ca/about-us/board-meetings/) - At ARROW Utilities, our goal is to be transparent and accountable. Previous meeting materials are available to the public to ensure transparency and establish our path for the future. Board Meeting Agendas Latest: June 26, 2026 (unscheduled board meeting) 2025-2026 Agenda Archive: Select Date... June 19, 2026 May 7, 2026 March 20, 2026 January 30,
- [Flow Facts](https://arrowutilities.ca/learning-resources/flow-facts/) - ARROW Utilities Flow facts What happens after you flush? Our Flow Facts series pulls back the curtain on the hidden world of used water, breaking down complex topics into easy-to-understand facts and showcasing the essential work happening behind the scenes every day. VIEW PDF VIEW PDF VIEW PDF VIEW PDF
- [Applications](https://arrowutilities.ca/residents-municipalities/applications/) - All completed applications must be submitted to ARROW Utilities, either by email at info@arrowutilities.ca or via mail at 23262 Township Road 540, Fort Saskatchewan, Alberta, T8L 4A2.Application Review and Response: Please note that the current turnaround time for processing applications is approximately four (4) weeks from the date of submission.Crossing ApplicationConnection ApplicationTrunk Connection Guidelines
- [Board Members' Page](https://arrowutilities.ca/about-us/board-members-page/) - Protected Area This content is password-protected. Please verify with a password to unlock the content. Enter your password Unlock
- [Reports](https://arrowutilities.ca/about-us/reports-2/) - At ARROW Utilities, our goal is to be transparent and accountable to the hundreds of thousands of Albertans that rely on our systems for their wastewater services. This includes publishing financial statements, annual reports, and strategic plans that establish our path for the future. Annual Reports View 2025 Report Past Reports: Select year... 2024 Annual
- [Careers](https://arrowutilities.ca/careers/) - ARROW Utilities strives to create a workplace that is inclusive, welcoming, and supportive. We’re currently hiring for the following positions. Questions about the application process? Please contact our HR Team.Current Positions People and Culture Coordinator – Permanent Full-Time
- [Our Leadership Team and Board](https://arrowutilities.ca/about-us/leadership-board/) - ARROW Utilities Executive Kate Polkovsky CHief Executive Officer Linkedin Cindy de Bruijn Director of Information and strategic Services Linkedin Wade Teveniuk Director of Regulatory Services Linkedin Dwayne Cikaluk Director of Special Projects Linkedin Jaimie Spurgeon Director of Financial Services Linkedin Jay Mason Director of Engineering Linkedin Aleks Cieply Director of Operations and Maintenance Linkedin Niki
- [Our Systems](https://arrowutilities.ca/wastewater-process/our-systems/) - The third-largest treatment facility in Alberta, our plant meets the wastewater and sewage needs of nearly 400,000 residents within 13 municipalities in the Capital Region each day. The wastewater is treated to remove and reduce contaminants, allowing it to then be released as clean water into the North Saskatchewan River. The ARROW Utilities transmission system
- [How We Work](https://arrowutilities.ca/wastewater-process/how-we-work/) - Wastewater treatment is a complex process that removes or reduces contaminants, allowing it to be released as clean water (known as effluent) into the expansive North Saskatchewan River that spans from Banff National Park to Saskatchewan.The wastewater is treated at the ARROW Utilities treatment plant using physical, chemical and biological processes. It undergoes final disinfection
- [Our Wastewater Process](https://arrowutilities.ca/wastewater-process/)
- [For Households](https://arrowutilities.ca/learning-resources/for-households/) - Keeping your household sewer system running means ensuring that the only things that enter your pipes are the three Ps: pee, poo, and toilet paper.We’ve captured a few videos and interactives that you can use with your family to help make everyone aware of what belongs in your pipes.
- [Spill and Odour Reporting](https://arrowutilities.ca/residents-municipalities/spill-odour-reporting/) - ARROW Utilities works diligently to minimize the impact of spills and odours from our transmission systems. We work alongside communities, residents, and businesses to identify any issues to address them efficiently and effectively.Spill ReportingARROW Utilities has a spill reporting procedure to help our plant operators prepare for any unexpected releases to the sanitary sewer.If there
- [Contact Us](https://arrowutilities.ca/contact/) - Reporting a spill or odour?We want to hear from you if you suspect there is a problem. Early detection is critical to reduce environmental and resident/business impact. Transmission issues can be identified in a variety of ways, such as:Strong odoursSinkholesAtypical standing waterAn exposed manholeIf you observe or smell something that you think is amiss, please
- [Source Control Program](https://arrowutilities.ca/industry/source-control/) - ARROW Utilities, in partnership with its 13 member municipalities, operates a Source Control Program aimed at reducing the number of contaminants sent via the sanitary sewer system to the ARROW Utilities Wastewater Treatment Plant and EPCOR’s Gold Bar Wastewater Treatment Plant.The program is in place to protect the environment and keep regional wastewater treatment plants
- [Past Board Meetings](https://arrowutilities.ca/about-us/past-board-meetings/) - Past Board meetingsPrevious meeting minutes are available to the public to ensure organizational transparency and accountability. For questions about the below minutes, please contact us. Past Board Meeting Agendas January 24, 2025September 13, 2024June 14, 2024March 22, 2024January 26, 2024November 24, 2023: Board Organizational MeetingSeptember 15, 2023June 16, 2023March 17, 2023January 20, 2023 Past Board
- [Capital Projects](https://arrowutilities.ca/wastewater-process/capital-projects/) - Train 4 Plant ExpansionThe ACRWC is proceeding with expanding the conventional biological nutrientremoval (BNR) Wastewater Treatment Plant (WWTP) with a fourth secondarytreatment train using membrane bioreactor removal (MBR) technology.More details START REHABILITATION/ REPLACEMENT WEST OF 17 ST.ARROW (formerly ACRWC) will replace existing wastewater sewer pipe and install new wastewater sewer pipe west of 17 Street
- [Environmental Management](https://arrowutilities.ca/wastewater-process/environment-policy/) - ARROW maintains an Environmental Management System (EMS), which is a structured method for incorporating environmental considerations into organizational decisions and daily activities. It offers a basis for assessing and improving our environmental performance.The scope of the EMS includes ARROW Utilities’ processes, infrastructure, facilities, departmental activities and personnel involved in the transmission and treatment of wastewater
- [2026 Budget & Financial Plan FAQ](https://arrowutilities.ca/2026-proposed-budget-information-copy/) - 2026 Budget & Financial Plan: FAQ Why are you proposing a rate increase? We understand that increasing utility rates presents a challenge for residents, and we recognize how this impacts household budgets. We want to assure you that this decision was not made lightly.We must invest in critical infrastructure upgrades to continue providing safe, reliable,
- [Bylaws and Procedures](https://arrowutilities.ca/about-us/bylaws-procedures/) - All guiding bylaws and procedures for our operations can be found below.Bylaw Quality of WastewaterFees And Charges BylawAdministration and Procedures Bylaw
- [Clogstoppers](https://arrowutilities.ca/learning-resources/clogstoppers/) - Attention, homeowners and business owners! A silent crime is taking place in our plumbing systems and we need your help!
- [Who We Are](https://arrowutilities.ca/about-us/who-we-are/) - OUR HISTORY What do you see in a drop of clear water? We see something brought back into clarity through human ingenuity.Wastewater processing has a key objective: returning the vitality and potential of a precious resource back into the ecosystem and our economy. Epic in scale but quiet in operation, it’s a technological achievement that
- [Contractor and Employee Information](https://arrowutilities.ca/contractor-employee-information/) - Orientation Videos ARROW Utilities (ARROW) takes the health, safety, and well-being of our employees and contractors seriously. As well as the responsibility for managing potential environmental impacts related to our work.In order to perform unaccompanied work at ARROW facilities, every individual worker must undergo the Environmental, Health and Safety (EHS) Orientation. This is required for
- [Business & Industry](https://arrowutilities.ca/industry/)
- [For Schools](https://arrowutilities.ca/learning-resources/for-schools/) - Looking for a way to talk about the circular water economy, wastewater, or maintaining healthy sewer systems in your classroom? We’ve compiled a list of great resources we recommend for introducing these important topics to your students.Wastewater and Healthy Systems Circular Economy
- [Learning Resources](https://arrowutilities.ca/learning-resources/)
- [Working with ARROW Utilities](https://arrowutilities.ca/industry/working-with-arrow/) - Across our 13 member municipalities, ARROW Utilities also provide wastewater servicing and treatment to businesses and industries operating in the area. This includes: Oil and GasAgricultureHydrogenManufacturingTechnologyServicingSmall businessHealth care and wellnessRetail By working alongside industries and businesses to support their needs, we help keep our community resilient and our environment clean from hazardous wastewater.Wastewater CommodityAt ARROW
- [For Residents & Municipalities](https://arrowutilities.ca/residents-municipalities/) - Our sewer system is designed to accept human waste and toilet paper, and nothing else. The system was never built to manage garbage. That means anything else that finds its way down the pipes can cause a damaging clog.When you flush something that doesn’t belong and it causes a clog, you could face thousands of
- [About Us](https://arrowutilities.ca/about-us/) - This page is waiting on further information from ARROW Utilities to populate. This is a sample link.Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus ultrices faucibus nibh eu lacinia. Nunc imperdiet tincidunt orci, ut porta eros tincidunt quis. Sed a dignissim odio. Ut ut risus ullamcorper, volutpat dolor imperdiet, posuere purus. Donec eu ante congue,

## Quizzes & Surveys

- [EHS Orientation Quiz](https://arrowutilities.ca/qsm_quiz/ehs-orientation-quiz/)

## Tags

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