ARROW maintains an Environmental Management System (EMS), which is a structured method for incorporating environmental considerations into organizational decisions and daily activities. It offers a basis for assessing and improving our environmental performance.
The scope of the EMS includes ARROW Utilities’ processes, infrastructure, facilities, departmental activities and personnel involved in the transmission and treatment of wastewater that could impact the environment.
Our EMS combines sustainability, strategic planning, legal compliance and continual improvement to achieve our environmental objectives and meet the ISO 14001: Environmental Management System standard requirements.
Maintaining our registration under ISO 14001 reinforces our dedication to our Environmental Policy.
Environmental Policy
ARROW Utilities is committed to protecting the environment and public health through the provision of responsible wastewater transmission and treatment services. It strives to exceed regulated wastewater standards, serving as an environmental leader and enabling community and business growth.
It is ARROW Utilities’ policy to:
- Protect the environment and prevent pollution by planning our activities and operating our facilities to enhance our environmental performance
- Identify, fulfil and evaluate our compliance obligations
- Establish and review our environmental objectives and set guidelines to reduce adverse environmental impact
- Evaluate the effectiveness of and continually improve our environmental management system (EMS)
Our Commitment
ARROW Utilities supports the value of environmental stewardship. We demonstrate this value throughout our operation by:
- Meeting or exceeding regulatory and environmental standards; and,
- Instituting operational practices that result in an environmentally sustainable facility.
Environmental Stewardship in Action
Keeping our environment safe requires a cooperative effort between our municipal partners, residents, businesses, and industry. ARROW Utilities, in partnership with its 13 member municipalities, has introduced a wastewater source control program—an initiative aimed at reducing the amount of contaminants sent to the ARROW Utilities Wastewater Treatment Plant.
Our mission is to provide safe, reliable, cost-efficient and environmentally responsible wastewater transmission and treatment service.
A source control program manages discharges into the system at the source, where pollution should and can be prevented. Limits have been established concerning what industry, commercial, and institutions (ICIs) may put into the sewer system to protect the environment and the operating capabilities of the regional treatment plant.
The main objectives of the wastewater source control program are to:
- Allocate costs fairly;
- Protect sewer infrastructure from corrosive materials or from materials that can clog the sewer system;
- Protect wastewater treatment processes and prevent poor-quality discharge into the environment;
- Eliminate the discharge of toxic, flammable or explosive materials into the wastewater flow; and,
- Help ICIs reduce their environmental impact.
