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Contractor and Employee Information

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Orientation Videos

ARROW Utilities (ARROW) takes the health, safety, and well-being of our employees and contractors seriously. As well as the responsibility for managing potential environmental impacts related to our work.

In order to perform unaccompanied work at ARROW facilities, every individual worker must undergo the Environmental, Health and Safety (EHS) Orientation. This is required for employees and for contractors.

Our EHS Orientation is a three-part process. Part 1 is a 30-minute General Orientation video for work at the main Wastewater Treatment Plant or Regional Pump Stations. Part 2 is a 20-minute Transmission System Orientation video for work activities that take place in the Transmission System. The EHS Orientation is finished after you complete an online quiz, available below. You must get a score of 3/5 to pass.

If your work location is the Main Plant Site or Pump Stations, only Part 1 is required. However, if you are working in the Transmission System, you must also watch Part 2.

The HSE Orientation is valid for:

  • 1 year for Contractors
  • 3 years for ARROW Employees

Before visiting ARROW facilities:

  1. Watch the applicable EHS Orientation video(s).
  2. Complete the online quiz, linked at the bottom of this page. One quiz is required for each individual. Ensure to complete the contact information section following the quiz questions carefully; this information is used to maintain EHS Orientation records.
  3. You will receive an automated email with your quiz results upon completion; ARROW will also receive this notification. If you have passed there is no further action required. If you fail the quiz, you are required to retake it.
  4. If there are any issues with quiz results or incomplete records, your ARROW contact will reach out.

If you need more information, please contact your ARROW contact/Project Manager, the Plant Control Room, ARROW HSE Specialist, or your ARROW supervisor.

Part 1

Part 2