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Reporting a spill or odour?

We want to hear from you if you suspect there is a problem. Early detection is critical to reduce environmental and resident/business impact. Transmission issues can be identified in a variety of ways, such as:

  • Strong odours
  • Sinkholes
  • Atypical standing water
  • An exposed manhole

If you observe or smell something that you think is amiss, please contact our control room that operates 24 hours a day, 7 days a week at 780-416-9967. We will send an operator out to investigate as quickly as possible.

General Questions and Inquiries

Do you have questions about ARROW Utilities or our operations? Please complete the form below, and a member of our team will be in touch shortly. We are also available by phone at 780-467-8655.

Please send all mail inquiries to our head office at:

23262 Township Road 540, Fort Saskatchewan, Alberta, T8L 4A2